Terms of Service

These terms

These terms govern your use of Nexally, provided by Nexally Technologies. By applying for an account you agree to them.

Accounts

• Applying for an account does not create one. We review each application and verify your details against your ZIMRA registration before an account is opened.
• You are responsible for the accuracy of the details you give us. Your TIN and VAT number appear on every fiscalised receipt you issue.
• You are responsible for keeping your sign-in details secure. We offer two-factor authentication and recommend you use it.

Fiscalisation

Nexally submits fiscalised receipts to ZIMRA on your behalf using a fiscal device registered to your business. We will register that device with you as part of setting up your account.

Your device is first registered on ZIMRA’s test system, where we send test documents for ZIMRA to review. Live device details are issued by ZIMRA to your business, not to us, once ZIMRA is satisfied with those submissions; we connect your account to the live system when you share them with us. We do not control ZIMRA’s review or its timing.

Nexally is independent software. It is not affiliated with or endorsed by ZIMRA, and it is not a ZIMRA-approved fiscal device supplier. Device resets, manual closing of fiscal days and similar requests are made to ZIMRA, and we will raise them with ZIMRA with you where needed.

Meeting your tax obligations remains yours. We provide the means to fiscalise and to prepare returns; we do not file your returns for you, and we are not your tax adviser.

Payment and what happens if you stop

• A new account may claim one free trial. No payment details are needed to start it, and it ends on the date shown in the app.
• Subscriptions are billed in advance, monthly or yearly, at the tier you choose. You are reminded before a trial or a paid period ends.
• When a trial or paid period ends without payment, access is suspended the same day. There is no automatic grace period and no read-only mode. Your records are retained and access is restored as soon as the account is paid. We may, at our discretion, extend access for a short period on request. If you need help retrieving data, contact us.

Your data

Your accounting records are yours. We process them to provide the service, as described in our Privacy Policy. You can export your records from within the application while your account is active.

Availability

We work to keep Nexally available and to warn you before planned maintenance, but we do not currently offer a contractual uptime guarantee. If we introduce one, it will be stated here.

What we do not promise

Tiers and features described as in development are not part of what you are buying and may change or not ship. Only the features available in your tier today form part of this agreement.

Ending the agreement

You may cancel at any time; the cancellation takes effect at the end of the period you have paid for. We may suspend or end an account that is used unlawfully, or where the details given to us prove to be false.

Changes to these terms

We may update these terms. The date at the top of this page shows when they last changed, and we will tell you directly about material changes.

Contact

Questions about these terms can go to support@nexallytechnologies.co.zw.